I recently was charged $21.99 to my account from an earthlink account. I had signed up for the free service awhile back, used it for about a week, and stopped. Problem was I never canceled. It was a 6 month free subscription. Till the 31st of this month. Thus, my regular charge kicked in. $21.99. I have not used the account for 5 months. But I never canceled. So, I called up to cancel 3 days after being charged for this month's service, and with the hope they would consider my request to refund my money.
I spoke with a gentleman, and then a supervisor named Jeremiah. He was a gracious man, explained the policies, and how he would not be able to refund the money. I understood their dilemmna. Why give money back to a customer who is leaving? He should have read the policies, etc. I understand. They would rather keep my $21.99 then see my side. And to be honest, I can at least respect that as a business model. I clicked that little box thing with the million words that somewhere in there had their policies. My fault.
But what they lost, guaranteed is a customer for life. Maybe I would never come back to them, anyways. they are probably backing on that $21.99 gamble, than getting me back one day. it was worth it to them. but what I mentioned to the supervisor as they send it on, is to put my blog site, and let them know that I would be sharing their policies on my blog. and that I will be recommending to everyone to choose another internet provider. not earthlink. they have their policies, and well, this was mine. share it with a few of you.
The power of the internet is we actually have more of a voice. and I would love to see Earthlink help a brother out, and show some grace. We could all use it in this economy.
I hope they respond. I would love to share that with you.